Boost Payment Solutions optimizes the use and acceptance of commercial cards through its suite of proprietary technology-enabled solutions. Boost has reinvented how commercial card payments are initiated, accepted, and processed for thousands of companies around the world. As the only fintech acquirer exclusively focused on the B2B marketplace, Boost is making commercial cards a cost effective, scalable, and secure alternative to traditional and cumbersome payment methods. Boost features a global footprint and is headquartered in New York, NY.
Job Summary
The Service Delivery Lead supports both clients and internal Boost staff, and ensuring that Boost’s systems operate smoothly, securely and in compliance with both Boost and industry policies and best practices. A successful candidate must be highly service-oriented, energetic and flexible, and must always be driven by improving the experience of Boost clients and staff while maintaining the security of Boost’s systems. Responsibilities will grow as Boost continues to grow.
Reports to:
Chief Technology Officer
Duties and Responsibilities
Partner with business, operational and IT functions to provide a full range of production support services.
Operational production support: Monitor production logs, chat and email, respond to issues and assist Operations Team staff in processing unusual transaction activity.
Tracking, documenting and resolving incidents: production, security & infrastructure.
Equipment inventory management including purchasing and delivery.
Coordinating Boost support vendors for telecoms, datacenter, network, email, device, software and security management.
Monitoring production batch processing.
Application administration including user onboarding/off-boarding.
Establishing and running system health checks.
Compliance monitoring and regular compliance reporting.
Responding to technology compliance surveys and audits.
Domain and SSL certificate management.
Security monitoring and coordination of regular vulnerability testing.
Qualifications
5+ years’ experience in production support, technology equipment management and/or telecoms management.
Proven experience with the software development lifecycle
Bachelor’s degree with strong academic performance.
Windows and Microsoft Office Suite experience.
Excellent communication skills – verbal and written.
Strong organizational skills and attention to detail.
Additional skills a plus:
Experience with supporting technology at small companies.
We use third-party tools and services that utilize cookies. These tools help us deliver a better website browsing experience. By clicking on the “Accept” button or continuing to view our site, you consent to the use of cookies on our site. Cookie settingsACCEPT
Privacy & Cookies Policy
Privacy Overview
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
Cookie
Duration
Description
__cfruid
session
Cloudflare sets this cookie to identify trusted web traffic.
ASP.NET_SessionId
session
Issued by Microsoft's ASP.NET Application, this cookie stores session data during a user's website visit.
CookieLawInfoConsent
1 year
CookieYes sets this cookie to record the default button state of the corresponding category and the status of CCPA. It works only in coordination with the primary cookie.
OptanonConsent
1 year
OneTrust sets this cookie to store details about the site's cookie category and check whether visitors have given or withdrawn consent from the use of each category.
viewed_cookie_policy
1 year
The GDPR Cookie Consent plugin sets the cookie to store whether or not the user has consented to use cookies. It does not store any personal data.
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Cookie
Duration
Description
bcookie
1 year
LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser IDs.
bscookie
1 year
LinkedIn sets this cookie to store performed actions on the website.
li_sugr
3 months
LinkedIn sets this cookie to collect user behaviour data to optimise the website and make advertisements on the website more relevant.
lidc
1 day
LinkedIn sets the lidc cookie to facilitate data center selection.
UserMatchHistory
1 month
LinkedIn sets this cookie for LinkedIn Ads ID syncing.
VISITOR_INFO1_LIVE
5 months 27 days
YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface.
YSC
session
Youtube sets this cookie to track the views of embedded videos on Youtube pages.
yt-remote-connected-devices
never
YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.
yt-remote-device-id
never
YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Cookie
Duration
Description
_ga
1 year 1 month 4 days
Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.
_ga_*
1 year 1 month 4 days
Google Analytics sets this cookie to store and count page views.
ai_session
30 minutes
This is a unique anonymous session identifier cookie set by Microsoft Application Insights software to gather statistical usage and telemetry data for apps built on the Azure cloud platform.
ai_user
1 year
Microsoft Azure sets this cookie as a unique user identifier cookie, enabling counting of the number of users accessing the application over time.
AnalyticsSyncHistory
1 month
Linkedin set this cookie to store information about the time a sync took place with the lms_analytics cookie.
CONSENT
2 years
YouTube sets this cookie via embedded YouTube videos and registers anonymous statistical data.
ln_or
1 day
Linkedin sets this cookie to registers statistical data on users' behaviour on the website for internal analytics.
pardot
past
The pardot cookie is set while the visitor is logged in as a Pardot user. The cookie indicates an active session and is not used for tracking.
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Cookie
Duration
Description
__cf_bm
30 minutes
Cloudflare set the cookie to support Cloudflare Bot Management.
elementor
never
The website's WordPress theme uses this cookie. It allows the website owner to implement or change the website's content in real-time.
li_gc
5 months 27 days
Linkedin set this cookie for storing visitor's consent regarding using cookies for non-essential purposes.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Cookie
Duration
Description
_calendly_session
21 days
Calendly, a Meeting Schedulers, sets this cookie to allow the meeting scheduler to function within the website and to add events into the visitor’s calendar.
